ALLIED DISPATCH SOLUTIONS
is now hiring for
CUSTOMER SOLUTIONS SPECIALISTS
We are looking for English and Bilingual (Spanish) speaking individuals to assist customers in need of roadside assistance via phone, selecting & dispatching service providers, customer care and follow-up.
***Computer Skills a MUST*** Essential Functions:
- Answer inbound customer calls.
- Determine customer needs through active listening.
- Ask essential probing questions to understand each customer's unique situation.
- Communicate via phone to external service providers to dispatch correct service.
- Problem Solving
- Customer/Client Focus
- Active Listening Skills
- Efficient Call Control
- Min 1yr. Customer Service Experience
- Call Center Experience Preferable
- Typing /PC Skills, familiar with Microsoft Office Software
- Ability to multitask use multiple screen and data bases with ease
- PeopleSoft Experience a plus
- High School Diploma or its equivalent
Earn up to $12.25/hour ($12.75/hour for Spanish Bilingual)
Ample opportunity for raises & advancement!
We promote almost entirely from within!
You may also submit your resume to:
Location/Region: Johnson City, TN